Why Quala
It’s time to level up your customer success team.
Scaling companies trust Quala
Higher-Value Work
Keep customer success managers focused on leading indicators of success with our quantitative and qualitative data streams. Then, build segmentation and workflows keep everyone in check.
Set Leading Indicators
Focus on only the most important quantitative and qualitative data sets.
Build Segments
Group customers by any criteria to create trackable cohorts.
Automate Workflows
Create workflows, generate tasks, and track activities at scale.
Powerful Customer Insights
Generate a richer, more actionable health score by leveraging the expert opinions of each and every customer success manager with our human-first qualitative assessments.
Customize Assessments
Select key questions for Customer Success Managers to answer.
Normalize CSM Sentiment
Set ratings to standardize the qualitative insights coming from CSMs.
Operationalize Health
Watch changes in health and create workflows to automate insights.
Simplicity and Efficiency
With a few clicks you can easily identify growth opportunities based on key trackable behaviors to arm customer success managers with action.
Set Key Behaviors
You decide which leading indicators to highlight to keep CSMs proactive.
Build Team Workflows
Insights are great, but operationalized workflows help teams scale better.
Track Opportunities
Use Quala to track, flag, and task CSMs with customers poised to upgrade.
Quala Is For Everyone
CS Leaders
Quala is robust and efficient, qualitative and qualitative, leading and proactive.
Customer Success Managers
Quala simplifies your day, amplifies your voice, and keeps focus on higher-value work.
Admins / Ops
Operationalize workflows, and track CSM activities to drive retention and growth.
Need to Integrate?
In addition to our of our one-click integrations with key platforms — we have an open API that can integrate with any solution.
Our Quala Beacon is flexible and developer friendly — enabling data to be sent from any environment directly into Quala for powerful insights.
