Why Quala
Streamline workflows and turbocharge success. All in a single workspace. All with Quala.
Growing companies trust Quala
Enable Higher-Value Work
Our segmentation capabilities empower Customer Success Managers to prioritize their time on only the most important activities that move the needle. Our automated workflows and tasks will save time and allow them to save more moments for customers.
Set Leading Indicators
You decide which quantitative and qualitative insights to focus on.
Create Customer Segments
Slice and dice customers by any criteria you like to create trackable groups.
Automate Workflows
Create processes, generate tasks, and track activities so you can scale the team.
Amplify the Voice of CSMs
With our lightening-fast qualitative assessments, we amplify the voice of those closest to your customers — Customer Success Managers. We turn qualitative sentiment into quantitative data that delivers richer health scores and uncovers deeper insights.
Customize Qualitative Assessments
Choose key questions for Customer Success Managers to answer for a richer view of health.
Track and Normalize Sentiment Data
Set questions and ratings to standardize the qualitative insights coming in from your CSMs.
View Your Customer Health Trends
View changes in health over time and create workflows to keep everyone on the right track.
Improve Team Efficiency with Scalable Workflows
Proactively identify growth opportunities based on key trackable behaviors and task Customer Success Managers with follow-up. With more direction, power, and insights delivered to CSMs — they will be the heroes in closing the margin gap.
Set Key Behaviors
You decide which leading indicators to highlight to keep CSMs proactive.
Build Team Workflows
Insights are great, but operationalized workflows help teams scale better.
Track Opportunities
Use Quala to track, flag, and task CSMs with customers poised to upgrade.
Quala Benefits the
Entire Team
CS Executives
Quala is robust and efficient, qualitative and qualitative, leading and proactive.
Customer Success Managers
Quala simplifies your day, amplifies your voice, and keeps focus on higher-value work.
Admins & Ops Leaders
Operationalize workflows, and track CSM activities to drive retention and growth.
Need to Integrate?
We have an open API. Plus, our Quala Beacon is flexible and developer friendly, enabling powerful insights in Quala.
