Grow Customers

Drive Higher-Value Work

Keep customer success managers focused on leading indicators of success with our quantitative and qualitative data streams. Then, build segmentation and workflows keep everyone in check.
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Set Leading Indicators

Focus on only the most important quantitative and qualitative data sets.

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Build Segments

Group customers by any criteria to create trackable cohorts.

Automate Workflows

Create workflows, generate tasks, and track activities at scale.

Uncover Growth Insights

Generate a richer, more actionable health score by leveraging the expert opinions of each and every customer success manager with our human-first qualitative assessments.
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Customize Assessments

Select key questions for Customer Success Managers to answer.

Normalize CSM Sentiment

Set ratings to standardize the qualitative insights coming from CSMs.

Operationalize Health

Watch changes in health and create workflows to automate insights.

Champion CSM Efficiency

With a few clicks you can easily identify growth opportunities based on key trackable behaviors to arm customer success managers with action.

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Set Key Behaviors

You decide which leading indicators to highlight to keep CSMs proactive.

Build Team Workflows

Insights are great, but operationalized workflows help teams scale better.

Track Opportunities

Use Quala to track, flag, and task CSMs with customers poised to upgrade.

Integrate Your Tech Stack with Quala

Flexible and friendly — send your data (wherever it is) to directly to Quala for customer growth insights.

Most popular integrations include…
quala salesforce integration
quala segment integration
hubspot quala integration
gsuite quala integration