Drive Higher-Value WorkKeep customer success managers focused on leading indicators of success with our quantitative and qualitative data streams. Then, build segmentation and workflows keep everyone in check.
Set Leading Indicators
Focus on only the most important quantitative and qualitative data sets.
Group customers by any criteria to create trackable cohorts.
Create workflows, generate tasks, and track activities at scale.
Uncover Growth InsightsGenerate a richer, more actionable health score by leveraging the expert opinions of each and every customer success manager with our human-first qualitative assessments.
Select key questions for Customer Success Managers to answer.
Normalize CSM Sentiment
Set ratings to standardize the qualitative insights coming from CSMs.
Watch changes in health and create workflows to automate insights.
Champion CSM Efficiency
With a few clicks you can easily identify growth opportunities based on key trackable behaviors to arm customer success managers with action.
Set Key Behaviors
You decide which leading indicators to highlight to keep CSMs proactive.
Build Team Workflows
Insights are great, but operationalized workflows help teams scale better.
Use Quala to track, flag, and task CSMs with customers poised to upgrade.
Integrate Your Tech Stack with Quala
Flexible and friendly — send your data (wherever it is) to directly to Quala for customer growth insights.