Welcome to frontline intelligence.
Turn insights from frontline customer interactions into action.
Success for each and every customer.
Quala organizes messy customer signals in one place to give you visibility and insight.
Insight to drive product roadmaps, customer strategies, and more to serve your whole book of business.
And per-customer workflow triggers so you can better serve, retain, and upsell.
We call it frontline intelligence. You call it big business impact.
“Data tells part of the story. Augmenting it with frontline intelligence enables full clarity.”
– Brian Kaminsky, Chief Customer Officer at Perceptyx
Customer signals from multiple channels all together.
Product use, conversation, and team insight organized.
Customer dashboards include product use, CRM data, customer emails, frontline assessments and more for each customer. See trending customer topics alongside customer health scores and revenue contribution. Quala integrations get all of the data in one place.
Intelligence for customer strategies and roadmaps.
Feature and issue mentions quantified to inform strategy.
Quala mines customer emails, CRM notes, and Quala notes for keywords of interest. Track features, issues, and more. Mentions are trended in aggregate, by customer, and by revenue contribution. Now, you have data to inform product roadmaps and customer strategies.
"We’ve seen about a 20% increase in account retention since we implemented Quala. It allowed us to be more proactive when it came to managing our accounts."
– Vice President of Customer Success, Synapse
Workflows, alerts, and email triggered by data.
Flexible Success Plan workflows for smart, scalable execution.
Success Plans define your best practice steps for key customer situations: onboarding; at-risk outreach; upsell; renewal; and more. Start fast with our pre-built templates or create your own. As best practices evolve, get the whole team aligned simply by updating workflow steps.
Our most-used one-click integrations:
Integrations and API for top systems.Flexible and friendly — send your data (wherever it is) directly to Quala for customer insights. Top systems integrate with one click.
Quala grants unlimited read-only seats for the entire organization. Because customer insights are for everyone.
Humans of Customer Success is an open and free community to make new connections.
Customer Success is evolving fast. Hear the latest thought leadership.