Quala is your go-to, easy-to-use, all-in-one customer success platform. Choose which version works best for you.


For the small, lean Customer Success team that wants a simple-to-implement solution.
$ 125 Per human/month (up to 3 humans)
  • Track Customer Activity
  • Capture CSM Sentiment
  • Generate Milestones
  • Smart Health Scoring


For the poised-to-scale Customer Success team looking for a solution that’s easy-to-adopt.
$ 195 Per human/month (up to 10 humans)
  • Workflow Automations
  • Lifecycle Management
  • CRM Integrations
  • Segment Integration


For growth-stage Customer Success teams that require max workflow flexibility and efficiency.
$ 300 Per human/month (minimum of 3 humans)
  • Team Reporting
  • Custom Integrations
  • Customer Segmentation
  • Dedicated Support

Growing Companies Trust Quala

“Quala has been everything I need to reach the right customers at the right time.”
– Marc Adam, Tres Solutions

quala customer logo
quala customer crayon
quala customer zerto
quala customer Thankview

What Customer Success Teams are Saying 

“Customers get value out of our product and the relationship they have with our Customer Success Managers — Quala marries those together in a meaningful way to assess true health.”
Brendon Albrizio Cartoon Headshot
Brendon Albrizio
VP of Customer Success at Crayon

Frequently Asked Questions

What’s different about Quala?

Quala is the only customer success platform that tracks usage, amplifies the voice of the CSM, and drives workflow efficiencies for scaling teams. 

Why can’t I just use my CRM?

CRMs are great — just not for customers success teams. Their static dashboards, lack of streamlined alerts, and one-dimensional health scores keep CSMs from reaching their full potential. 

How long does it take to get set up?

For some customers it takes a few hours, others have spent 90 days on implementation. The main thing is — you control the timeline. 

What types of CS teams use Quala?

All kinds! CSMs on Quala manage anywhere from 15 to 4,500 customers each. Our insights dashboards and streamline workflows turbocharge success for all types of teams.