When you assess a customer’s success, you probably look at all the right acronyms: CSAT, CAC, NPS, CLV, and the rest.
Except you’re missing out on the metrics that are harder to measure, but that can be just as important, if not more.
Metrics that have to do more with relationships, intuition, and gut feelings than with hard and fast numbers—like how strong your relationship is, how the customer is holding up in today’s difficult economy, and whether your SaaS solution is truly critical to their success.
Join us to for a webinar where we’ll dive into “Human-First” Customer Assessments — why you need them and how to do it.
Friday, July 24th at 11 AM EDT