When you assess a customer’s success, you probably look at all the right acronyms: CSAT, CAC, NPS, CLV, and the rest.
Except you’re missing out on the metrics that are harder to measure, but that can be just as important, if not more.
How do you develop the right questions, get the info you need from your customers, interpret qualitative data in a way you can use, and calculate scores for “unscorable” questions?
We can help, whether you use a CSM solution like Quala or a simple excel sheet to track your customer success metrics.
Download our assessments template to get started.