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Product Feature

Integrations and APIs for top systems.

Quala integrates with 50+ systems and has a powerful API for special situations, such as tracking product usage. Most customers are live in a day or two.

Quala integrates with 50+ systems, including:


Loads of integrations.

Quala works with all of the key systems you use today so you can get up and going fast. Plus, live help any time you need it.

Conversation Streams

Integrations to get email, chats, calls and more in one place.

Customer Context

Integrations with CRM, ticketing, and more to provide context to conversation data.

Product Usage

Integrations with Segment and data warehouses to understand customer behavior.

Survey Data

Integrations with research surveys, NPS data, and more.

Raw Notes

Document and CSV import to allow mining of notes.

Human Help

We believe in live onboarding and help you every step of the way.

Do-Everything API

Our API can track product use, with only 1-2 hours of engineering time.

Custom Integrations

If we don’t integrate with a system you need, our powerful API can help.

Fast Onboarding

Most customers are live in days. Some on their first day, others a bit longer.

Frequently Asked Questions

What if I don't fully understand my data or data infrastructure?

We hear this all the time and it’s part of why we built Quala. Quala solves this for you. We know where your most relevant data is likely to live and have the tools to easily get the right data into Quala. No need to audit your data or – please don’t – take on a big Engineering or Ops project to reorganize your data. Quala does the filtering and organizing for you within Quala. We work with data black-boxes all the time.

What if my data is a mess?

Quala solves this for you. Our integration allows you to select the data you do or don’t want to use with our visual interface. Don’t trust a certain field from your CRM? Don’t use it. Don’t trust a set of customer objects? Filter them out. You have total control without a big Ops ask.

How many data sources can I connect?

There is no limit to the number of data sources you can connect to Quala. Quala has over 50 integrations with the most common systems needed to get value out of our platform. These include top CRMs, email providers, conferencing software, ticketing systems, survey software, and more. For specific requests, talk to your CSM about your integration needs and we’ll set it up for you.

What if you don't have an integration that is important to me?

Integrations are an ongoing priority on our roadmap. If you have an urgent need, let's talk so we can assess whether there are integrations we can pull forward on our roadmap.