Quala mines customer conversation data to quantify customer needs and provide always-on access to everything customers and frontline teams are talking about.
Measure how often use-cases, features, and more come up in every customer conversation in every channel, with revenue context.
Pull customer verbatims and notes from Sales, Customer Success, and more from email, calls, tickets, CRM notes and more in one place.
Get notifications whenever a topic of interest comes up in any customer conversation, survey, or field note in any channel.
With Quala, it takes me five seconds to validate an idea with real data, saving me $1000s of wasted time.
Quala gets teams aligned on product roadmap priorities by quantifying what customers are talking about in every call, email, ticket, and survey.
And what frontline teams such as Sales, Customer Success, and UX are observing in CRM, CSP, and interview notes.
All with customer revenue context so you can assess the value of everything you put into your product roadmap – and get stakeholders aligned.
With Quala, everyone on the team has every customer conversation that matters to product development at their fingertips.
Pull verbatims from every customer channel – calls, emails, even notes from frontline team members – with ease, all from one place.
Figure out what to build next. Or why customers aren’t using what you’ve already built.
Easily develop the details for use-cases and requirements docs, whether launching something new or expanding on something you’ve already launched.
Quala makes messy data usable.
Quala lets you anticipate their needs.
Quala de-risks product investment.
Trusted by SaaS leaders.