Customer Success. Unlocked.
Smarter, faster technology for Customer Success so you can better serve, retain and upsell.
“Quala is the perfect platform for scaling world-class customer success.”
– Nadya Collins, VP of Customer Success, Reprise
How Crayon Scales CS Workflows with Quala
By CS leaders.
For CS leaders.
Quala’s Customer Success Platform gets all the right customer data in one place to provide rich customer visibility, including context from your frontline team.
Customer data triggers proactive workflows — at-risk outreach, customer emails, selling motions and more — so you never miss an opportunity.
All with insightful analytics so everyone sees what’s working and what’s not.
Set Leading Indicators
Focus on only the most important quantitative and qualitative data sets.
Group customers by any criteria to create trackable cohorts.
Create workflows, generate tasks, and track activities at scale.
Normalize CSM Sentiment
Set ratings to standardize the qualitative insights coming from CSMs.
Watch changes in health and create workflows to automate insights.
Use Quala to track, flag, and task CSMs with customers poised to upgrade.
Integrate Your Tech Stack with Quala
Flexible and friendly — send your data (wherever it is) directly to Quala for customer insights. Top systems integrate with one click.