Customer Success. Unlocked.

Smarter, faster technology for Customer Success so you can better serve, retain and upsell.


“Quala is the perfect platform for scaling world-class customer success.”

– Nadya Collins, VP of Customer Success, Reprise

Crayon Case Study with Quala
quala customer Crayon

How Crayon Scales CS Workflows with Quala

By CS leaders.

For CS leaders.

Quala’s Customer Success Platform gets all the right customer data in one place to provide rich customer visibility, including context from your frontline team.

Customer data triggers proactive workflows — at-risk outreach, customer emails, selling motions and more — so you never miss an opportunity.

All with insightful analytics so everyone sees what’s working and what’s not.

Customer Success.

Customer Growth.

Leading Indicators

Set Leading Indicators

Focus on only the most important quantitative and qualitative data sets.


Build Segments

Group customers by any criteria to create trackable cohorts.


Automate Workflows

Create workflows, generate tasks, and track activities at scale.

data pie chart

Normalize CSM Sentiment

Set ratings to standardize the qualitative insights coming from CSMs.

trends graph

Operationalize Health

Watch changes in health and create workflows to automate insights.


Track Opportunities

Use Quala to track, flag, and task CSMs with customers poised to upgrade.

Integrate Your Tech Stack with Quala

Flexible and friendly — send your data (wherever it is) directly to Quala for customer insights.  Top systems integrate with one click.

Most popular integrations include…
quala salesforce integration
quala segment integration
hubspot quala integration
gsuite quala integration