CS and Product: Delivering Outcomes Together

For this community hour, we discussed how CS and Product can work together to streamline feedback, strengthen relationships and deliver better customer outcomes.

Our discussions were led by Quala.io Co-Founder, Sonciary Honnoll, along with some amazing CS and Product leaders:

• Kristen Yerardi, VP of Product & CS at Randori
  Former SVP Product at Gannett
• Conor O’Mahony, Chief Product Officer at Klaviyo
• Shonak Patel, Customer Retention Expert for Startups
  Former Head of CS at Appcues
• Jonathan Tushman, Co-Founder and CEO of Quala.io 
  Former VP of CS and Engineering at InsightSquared