Humans of CS
A growing community of customer success experts
About Our Community
Fun, Collaborative, and Insightful CS Experts.
Humans of Customer Success is an open and free Customer Success community of people united in our mission to champion the personal, human experiences that drive customer growth and retention.
Companies in our Community
We host virtual meetups every other month. Dial in to ask questions, share advice, and get answers.
Join the Community
Monthly Meetings
Trends | Networking | Expert Advice
Welcome to Humans of CS
Hi There! See What Humans of CS is All About
Quala Co-Founder, Sonciary Perez, introduces our vibrant community, Humans of Customer Success.
Jan 26, 2022
Upcoming Event: Customer Success Input for Product Roadmapping
What is the best way to incorporate Customer Success insights into product roadmaps? Join our free webinar where Product and Customer Success leaders from high growth companies will share best practices on working together.
Dec 15, 2021
Customer Success Hidden Gold
Quala Co-founder Sonciary Perez hosts a discussion with Hyperproof Director of Customer Success Seth Warren on how Customer Success teams drive business strategy.
Nov 17, 2021
My Customer Success Priorities in 2022
Quala hosts a discussion with Customer Success leaders from RevolutionParts, Yac, and RapidRatings on their 2022 strategy and priorities.
Sep 22, 2021
Building and Scaling Customer Success
Quala hosts a discussion with Customer Success leaders at Parsec, Notarize, and CampMinder on how they built and scaled their Customer Success functions.
Jun 15, 2021
Customer Health Scoring to Fuel Growth
Quala Co-Founder, Sonciary Perez, hosts a conversation with Michael Marcus, VP of Customer Success at Jebbit, on customer health scoring strategies that fuel growth.
Mar 9, 2021
Delivering Customer Outcomes
Quala hosts a discussion with Customer Success and Product leaders on how CS and Product can work together to deliver better customer outcomes.
Jan 12, 2021
Flawless Execution with the One-to-Many
Quala hosts a discussion with Customer Success leaders on running CS teams at scale – high tempo adoption, efficiency, and world-class execution with the 1-to-many.
Nov 10, 2020
Critical Lessons from Customer Success Leaders
Quala hosts an Exec Roundtable with Customer Success leaders who share their experiences and insights on building winning CS strategies.
