Humans of CS

A growing community of customer success experts

About Our Community

Fun, Collaborative, and Insightful CS Experts.

Humans of Customer Success is an open and free Customer Success community of people united in our mission to champion the personal, human experiences that drive customer growth and retention.

Companies in our Community

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We host virtual meetups every other month. Dial in to ask questions, share advice, and get answers. 

Join the Community

Monthly Meetings

Trends | Networking | Expert Advice

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Welcome to Humans of CS

Hi There! See What Humans of CS is All About

Quala Co-Founder, Sonciary Perez, introduces our vibrant community, Humans of Customer Success.

Jan 26, 2022

Upcoming Event: Customer Success Input for Product Roadmapping

What is the best way to incorporate Customer Success insights into product roadmaps? Join our free webinar where Product and Customer Success leaders from high growth companies will share best practices on working together.

Dec 15, 2021

Customer Success Hidden Gold

Quala Co-founder Sonciary Perez hosts a discussion with Hyperproof Director of Customer Success Seth Warren on how Customer Success teams drive business strategy.

Nov 17, 2021

My Customer Success Priorities in 2022

Quala hosts a discussion with Customer Success leaders from RevolutionParts, Yac, and RapidRatings on their 2022 strategy and priorities.

Sep 22, 2021

Building and Scaling Customer Success

Quala hosts a discussion with Customer Success leaders at Parsec, Notarize, and CampMinder on how they built and scaled their Customer Success functions.

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Jun 15, 2021

Customer Health Scoring to Fuel Growth

Quala Co-Founder, Sonciary Perez, hosts a conversation with Michael Marcus, VP of Customer Success at Jebbit, on customer health scoring strategies that fuel growth.

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Mar 9, 2021

Delivering Customer Outcomes

Quala hosts a discussion with Customer Success and Product leaders on how CS and Product can work together to deliver better customer outcomes.

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Jan 12, 2021

Flawless Execution with the One-to-Many

Quala hosts a discussion with Customer Success leaders on running CS teams at scale – high tempo adoption, efficiency, and world-class execution with the 1-to-many.

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Nov 10, 2020

Critical Lessons from Customer Success Leaders

Quala hosts an Exec Roundtable with Customer Success leaders who share their experiences and insights on building winning CS strategies.

If you have questions on how to get more involved in Humans of CS, our community hours, or suggestions for upcoming topics — feel free to email [email protected].