You know that building relationships and delivering value to customers is key to their success and yours. But how can you do this when you have only a few CSMs — or even just one! — serving dozens, hundreds, or thousands of customers?
It’s the second half of 2020, and you’re already making plans for 2021—including setting your budget for next year. Read how you can protect your headcount, the investments you’re making in tech, and better convey your new feature suggestions.
Human-First Customer Assessments focuses on the need to embrace qualitative assessments—because they offer insights that the usual quantitative metrics can’t do alone. Here’s how to do it.
Our CS Community Hour highlighted tactical, tangible ways in which we can all make a bigger impact when it comes to customer retention and growth.
When you assess a customer’s success, you probably look at all the right acronyms: CSAT, CAC, NPS, CLV, and the rest, but there’s more to consider.