Grace Boboye, Customer Success Executive at Crowdyvest, shares how she embraces and overcomes the many challenges inherent in Customer Success.
Rebecca McDougall is moving away from traditional business planning updates and developing a customer-centric “scrum” process that drives customer success. Learn all about her new process.
Are you looking for innovative ways to build relationships with your customers? Matt Murphy reminds us that one-on-one is where the magic happens in Customer Success and has some tips on how to do it well.
If you’re thinking of starting a community for your customers or colleagues, here are some details on different ways to bring people together, what events and resources to consider, and how to attract members to your group.
You know that building relationships and delivering value to customers is key to their success and yours. But how can you do this when you have only a few CSMs — or even just one! — serving dozens, hundreds, or thousands of customers?
It’s the second half of 2020, and you’re already making plans for 2021—including setting your budget for next year. Read how you can protect your headcount, the investments you’re making in tech, and better convey your new feature suggestions.
To make change positive and powerful — we need to understand the personal motivations and factors that lead to professional satisfaction in ourselves, our teams, and our customers. Let’s learn how.
Sean MacPherson likes to bring his personal passions — from dog rescue to bicycling — into his work life to help connect with the person on the other side of the screen.
Human-First Customer Assessments focuses on the need to embrace qualitative assessments—because they offer insights that the usual quantitative metrics can’t do alone. Here’s how to do it.
To give you an extra boost of support, we’re publishing a resources roundup each month, to help you take your best steps as a leader and supporter of fellow humans at work (and at home).
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