givefirst nadya collins

4 Ways to Drive Customer Success with the #givefirst Method

In our #givefirst series, we’re showing how the philosophy of “giving before getting” in four different key roles—Sales, Marketing, Engineering, and Customer Success—can help your SaaS company connect with customers, improve employee happiness, and make more sales.

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When Should You Invest in Customer Success Software?

Your SaaS company is gaining customers, and you’re starting to wonder: is it time to look for a Customer Success platform to help you track usage, assess customer relationships, and discover how events like onboarding programs or new features affect customer health?

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