These research-backed customer success trends will help you overcome the talent shortage, give a boost to struggling customers, and give your customers more power.
For Marketing, #givefirst means giving without the expectation of a sale, a registration, or an email sign-up. Here, we’ll show you how (and why) it works.
Aggressive sales tactics don’t work anymore. Learn how SaaS companies can earn more sales with a philosophy of extreme giving.
What your customers want more than anything is for your product to solve their business problems—and that comes down to product and engineering teams. When your engineers have a #givefirst mentality, they keep the customer top-of-mind through the entire product workflow.
In our #givefirst series, we’re showing how the philosophy of “giving before getting” in four different key roles—Sales, Marketing, Engineering, and Customer Success—can help your SaaS company connect with customers, improve employee happiness, and make more sales.
For Customer Success leaders, the first 90 days on the job are critical. This community hour brought together seasoned CS execs to share their strategies for success in this crucial period.
Your SaaS company is gaining customers, and you’re starting to wonder: is it time to look for a Customer Success platform to help you track usage, assess customer relationships, and discover how events like onboarding programs or new features affect customer health?
100+ Customer Success and Sales leaders joined to discuss how to work together to turbocharge company growth.
Grace Boboye, Customer Success Executive at Crowdyvest, shares how she embraces and overcomes the many challenges inherent in Customer Success.
Rebecca McDougall is moving away from traditional business planning updates and developing a customer-centric “scrum” process that drives customer success. Learn all about her new process.
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