How Customer Success Helps Our New Engineering Leader Iterate & Succeed
Learn how Engineering and CS can work together to help customers succeed, with these insights from Quala’s new head of engineering.
Learn how Engineering and CS can work together to help customers succeed, with these insights from Quala’s new head of engineering.
To give you an extra boost of support, we’re publishing a resources roundup each month, to help you take your best steps as a leader and supporter of fellow humans at work (and at home).
Our CS Community Hour highlighted tactical, tangible ways in which we can all make a bigger impact when it comes to customer retention and growth.
When you assess a customer’s success, you probably look at all the right acronyms: CSAT, CAC, NPS, CLV, and the rest, but there’s more to consider.
What happens when you join a company as the very first Customer Success lead? That’s the experience Justin Veri is living at Cardiologs.
As Customer Success leaders, we have a direct lens into the heartbeat of our market and can be a stabilizing force at anytime.
Searching Google will yield a billion results on how CS should be done, but getting started is far more difficult.
We had our first ever Customers Success Community Hour today and the Quala team was blown away! 70+ CS leaders join us across the globe.
Thinking of investing in new tech for CS? Here are four questions to ask yourself first.
Here’s an actionable plan your team can put into place while we’re all adjusting to a new reality.
Tons of customers? No problem. Find any customer in Quala in no time flat.
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