Quala Blog

4 Ways to Drive Customer Success with the #givefirst Method

In our #givefirst series, we’re showing how the philosophy of “giving before getting” in four different key roles—Sales, Marketing, Engineering, and Customer Success—can help your SaaS company connect with customers, improve employee happiness, and make more sales.

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When Should You Invest in Customer Success Software?

Your SaaS company is gaining customers, and you’re starting to wonder: is it time to look for a Customer Success platform to help you track usage, assess customer relationships, and discover how events like onboarding programs or new features affect customer health?

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How to Build a Community Around Your SaaS Brand

If you’re thinking of starting a community for your customers or colleagues, here are some details on different ways to bring people together, what events and resources to consider, and how to attract members to your group.

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