We’ve set out to redefine what Customer Success looks like in a world disconnected by first-generation technology. Many of us are stuck behind uninspiring spreadsheets and confusing data dashboards that champion noise over signal. But not anymore.

Quala was born from our team’s personal experiences in Customer Success. Over the last decade, we learned that reliable customer health scores are so much more than just plain old usage metrics.

The best view of customer health is rooted in measuring relationship-driven value along with product-driven value — qualitative and quantitative metrics. So, we created Quala to do just that and much, much more.

Our human first approach enhances traditional data and metrics with qualitative information and puts the customer back in focus at the center of the conversation.