About

We’re a simplicity and efficiency engine that grants superpowers to customer success teams.
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Jonathan Tushman

Co-Founder, CEO
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Sonciary Honnoll

Co-Founder, CCO
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Dan
Perrera

Head of Product
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Laura
Lu

Head of Engineering
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Amos
Wasgatt

Head of Sales
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Jenna
Kluger

Head of Growth
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Amy
Parker

Head of Design
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João
Costa

Software Engineer
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Andre
Barbosa

Software Engineer
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Linda
Formichelli

Content Manager
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Sarah Fernando

Marketing Manager
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Daryl
Semien

SDR

We’re pretty different.

Quala is the fastest, most intuitive Customer Success Platform. Our platform combines quantitative data with qualitative CSM sentiment to deliver a better health score on day one.

With Quala, there are zero admins needed, zero annoying training sessions, and zero months to onboard. The days of standing up complex and chaotic dashboards are gone.

We built Quala after buying customer success tech for over a decade because the stuff out there just didn’t work.

We pass the vibe check and we’d love to be your best friend.

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Our Values

Hear Every Voice

Be open and curious about another person’s point of view.

Go for Big Things

Be a little scared of the goal ahead, always, but be intentional.

Show Up

Be someone everyone can count on; take ownership of your work.

Best Speed

Work as fast as appropriate, balancing velocity and quality.

Enjoy the Ride

We only have one life. Let’s do amazing things together.​

Careers At Quala

Quala is venture-backed and led by an experienced founding team with deep business, technical, and customer success expertise. We are building an inclusive culture to go for big things and believe in showing up, moving fast, and enjoying the ride.