About
Our mission is to make capturing authentic customer sentiment effortless so customer success is visible and actionable across the entire organization.
We’re a Human Driven
Customer Success Platform
We’ve set out to redefine what Customer Success looks like in a world disconnected by first-generation CS technology. Many of us are stuck behind uninspiring spreadsheets and confusing data dashboards that champion noise over signal. But not anymore.
Quala was born from our team’s personal experiences in Customer Success. Over the last decade, we learned that reliable customer health scores are so much more than just plain old usage metrics.
Our human driven, scalable approach to CS enhances traditional data and metrics with qualitative information and puts the customer back in focus at the center of the conversation.
Our Quala
Values
Customers First
Delighting our customers is at center of everything we do.
Focus on Simplicity
Our platform is powerful, but the experience is elegant and delightful.
Strive for Impact
We're an outcome-driven team every single day of the year.