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About

We’re Quala.

We’re on a mission to democratize the intelligence of each customer interaction for all.

Our Story

Frontline human interactions have never been more important to SaaS. The rocketship growth of the Customer Success function over the past decade is proof of that.

And each of those customer interactions is a goldmine of data that can make the business better. Or puts the business at risk if overlooked.

The problem is, there is so much data. Across so many customers and so many channels. And most of it is qualitative conversation streams.

It frazzles teams to find the signal through the noise.

We saw this firsthand as SaaS executives ourselves. So we founded Quala in 2018 to channel intelligence from frontline teams back into the business.

We wanted to solve the mounting frustration of frontline teams trying to prioritize what they know customers need. And ease the mounting frustration of cross-functional teams trying to hear them.

We're Quala. We’re on a mission to democratize the intelligence of each customer interaction for all.

Leadership

Quala is venture-backed and based in Boston, Massachusetts. Our founding team has deep business, technical, and customer success expertise.

  • Jonathan Tushman

    CEO and Co-Founder

  • Sonciary Perez

    CRO and Co-Founder

  • Dan Perrera

    Product

  • Laura Lu

    Engineering

  • Mike Redd

    Marketing

  • Jenna Kluger

    Growth

  • Lauren Sickel

    Customers

Values

At Quala, our value set guides everything we do.

Hear Every Voice

Be open and curious about another person’s point of view.

Go for Big Things

Be a little scared of the goal ahead, always, but be intentional.

Show Up

Be someone everyone can count on; take ownership of your work.

Best Speed

Work as fast as appropriate, balancing velocity and quality.

Enjoy the Ride

We only have one life. Let’s do amazing things together.