We’re Quala.
We’re on a mission to democratize the intelligence of each customer interaction for all.
Frontline human interactions have never been more important to SaaS. The rocketship growth of the Customer Success function over the past decade is proof of that.
And each of those customer interactions is a goldmine of data that can make the business better. Or puts the business at risk if overlooked.
The problem is, there is so much data. Across so many customers and so many channels. And most of it is qualitative conversation streams.
It frazzles teams to find the signal through the noise.
We saw this firsthand as SaaS executives ourselves. So we founded Quala in 2018 to channel intelligence from frontline teams back into the business.
We wanted to solve the mounting frustration of frontline teams trying to prioritize what they know customers need. And ease the mounting frustration of cross-functional teams trying to hear them.
We're Quala. We’re on a mission to democratize the intelligence of each customer interaction for all.
Quala is venture-backed and based in Boston, Massachusetts. Our founding team has deep business, technical, and customer success expertise.
CEO and Co-Founder
CRO and Co-Founder
Product
Engineering
Marketing
Growth
Customers
At Quala, our value set guides everything we do.
Be open and curious about another person’s point of view.
Be a little scared of the goal ahead, always, but be intentional.
Be someone everyone can count on; take ownership of your work.
Work as fast as appropriate, balancing velocity and quality.
We only have one life. Let’s do amazing things together.
