About

Our mission is to make capturing authentic customer sentiment effortless so customer success is visible and actionable across the entire organization.
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Jonathan Tushman

Co-Founder, CEO

I love building teams and products that delight customers. At Quala, I lead a mission-focused company that cares. 

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Sonciary Honnoll

Co-Founder, CS

My favorite thing about CS being closest to customers. My favorite thing about startups is being agile and quick to deliver value. 

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Dan
Perrera

Head of Product

I know all the ins and outs of CS and actively apply that knowledge to create a single workspace that CSMs can live in. 

Amos Wasgatt

Amos
Wasgatt

Head of Sales

The majority of my career has been in B2B SaaS sales — focused on finding the best customers so CS teams can be successful.

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Jenna
Kluger

Sales

My mantra is always be learning. I am passionate about solving problems, building relationships, and growing Quala.

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Amy
Parker

Product

Delivering an elegant experience for all CS teams that’s simple to use has been super gratifying and so much fun.  

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João
Costa

Engineering

Supporting the world’s Customer Success teams with an amazing product has been such a rewarding experience. 

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Andre Gomes Barbosa

Engineering

I get to use my engineering skills to build out a solid, reliable product like Quala that supports other B2B SaaS teams.

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Linda
Formichelli

Marketing

I love our mission at Quala and am honored to create content that helps CSMs thrive.

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Sarah Fernando

Marketing

I love using my skills as a marketer to champion the Quala cause and promote CS.

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Brian
Deneberg

Advisor

The mission and vision of Quala is so unique — my goal is to support its overall growth.

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Join Quala

We’re hiring in Sales, Engineering, and CS.

Drop us a friendly note at hello@quala.io and share a little bit about yourself and your skills to learn more.

We’re a Human Driven
Customer Success Platform

We’ve set out to redefine what Customer Success looks like in a world disconnected by first-generation CS technology. Many of us are stuck behind uninspiring spreadsheets and confusing data dashboards that champion noise over signal. But not anymore.

Quala was born from our team’s personal experiences in Customer Success. Over the last decade, we learned that reliable customer health scores are so much more than just plain old usage metrics.

Our human driven, scalable approach to CS enhances traditional data and metrics with qualitative information and puts the customer back in focus at the center of the conversation.

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Our Quala Values

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Customers First

Delighting our customers is at center of everything we do.

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Focus on Simplicity

Our platform is powerful, but the experience is elegant and delightful.

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Strive for Impact

We're an outcome-driven team every single day of the year.