How Customer Success Helps Our New Engineering Leader Iterate & Succeed Learn how Engineering and CS can work together to help customers succeed, with these insights from Quala’s new head of engineering. Read More »
Q&A: How (And Why) to Run Monthly “Scrums” with Customers Rebecca McDougall is moving away from traditional business planning updates and developing a customer-centric “scrum” process that drives customer success. Learn all about her new process. Read More Sonciary Honnoll September 22, 2020