Data Powered, Human Driven
A new way to build customer health scores, operationalize workflows, and manage team productivity. All with Quala.
Growing Companies Trust Quala
“Here at ThankView, we do business with humans, not logos. Quala is the perfect Customer Success Platform to help us improve and scale a world-class customer experience.”
– Nadya Collins, ThankView
Grow and Retain Customers with Quala
Track Customer Activity
Connect your tech stack to Quala to begin tracking customer behaviors, platform activities, and more.
Capture CSM Sentiment
Capture, normalize, and scale qualitative insights from your Customer Success Managers for a richer view of health.
Develop Your Health Score
Uncover how critical events like features, changes in adoption, new contacts, and more affect customer health scores.
No Time? No Resources? No Problem. Implement Quala However You Like.
Step 1: Connect Quala
We’ll help you to connect your tech stack to Quala via our Beacon, open API, one-click integrations, and more.
Step 2: Customize Quala
We’ll assist you with the customization of Quala — stages, workflows, automations, and more.
Step 3: Launch Quala
We’ll support you with a pre-built launch kit to get your Customer Success Managers up and running.
Your All-In-One
Customer Success Platform
We celebrate companies that value diversity in their employees and customers. But these businesses have a secret challenge: It’s not easy for them to find customer success software solutions that are a match for their human-first mission and vision. That’s why we’re here.
Crayon.co, a competitive intelligence software company, unites a diverse customer base and customer success team with a simple, human-centric customer success solution — Quala.
What Customer Success Teams are Saying
Request a Connect with Quala
We want to learn more about your team and your customers. This will give us a clearer picture of how we can help.
Join the Humans of CS Community
We’re a cohort of leaders changing the way we deliver exceptional experiences to our customers. Join our community hours.
Pricing
Quala is for world-class, scaling Customer Success teams focused on turbocharging customer growth — now.
We provide everything you need to deliver a single workspace for your team of Customer Success pros.
Start
$125
Per human/month (up to 3 humans)
For the small, lean Customer Success team that wants a simple-to-implement solution.
LEARN MORE >Scale
$195
Per human/month (up to 10 humans)
For the poised-to-scale CS team looking for a solution that’s easy-to-adopt.
LEARN MORE >Grow
$300
Per human/month (min. of 3 humans)
For growth-stage CS teams that require max workflow flexibility and efficiency.
LEARN MORE >