Data Powered, Human Driven

A new way to build customer health scores, operationalize workflows, and manage team productivity. All with Quala. 
Quala: Data Powered, Human Driven Customer Success Platform

Growing Companies Trust Quala

“Here at ThankView, we do business with humans, not logos. Quala is the perfect Customer Success Platform to help us improve and scale a world-class customer experience.”
– Nadya Collins, ThankView

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Grow and Retain Customers with Quala

Track Customer Activity
Capture CSM Sentiment
Develop Your Health Score

No Time? No Resources? No Problem. Implement Quala However You Like.

Step 1: Connect Quala

We’ll help you to connect your tech stack to Quala via our Beacon, open API, one-click integrations, and more.

Step 2: Customize Quala

We’ll assist you with the customization of Quala — stages, workflows, automations, and more. 

Step 3: Launch Quala

We’ll support you with a pre-built launch kit to get your Customer Success Managers up and running. 

Crayon Case Study with Quala
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How a B2B SaaS Company Streamlined & Scaled Its Customer Success Workflow.

Your All-In-One
Customer Success Platform

We celebrate companies that value diversity in their employees and customers. But these businesses have a secret challenge: It’s not easy for them to find customer success software solutions that are a match for their human-first mission and vision. That’s why we’re here., a competitive intelligence software company, unites a diverse customer base and customer success team with a simple, human-centric customer success solution — Quala.

What Customer Success Teams are Saying

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Request a Connect with Quala

We want to learn more about your team and your customers. This will give us a clearer picture of how we can help.

Join the Humans of CS Community

We’re a cohort of leaders changing the way we deliver exceptional experiences to our customers. Join our community hours.


Quala is for world-class, scaling Customer Success teams focused on turbocharging customer growth — now.

We provide everything you need to deliver a single workspace for your team of Customer Success pros. 



Per human/month (up to 3 humans)

For the small, lean Customer Success team that wants a simple-to-implement solution.



Per human/month (up to 10 humans)

For the poised-to-scale CS team looking for a solution that’s easy-to-adopt.



Per human/month (min. of 3 humans)

For growth-stage CS teams that require max workflow flexibility and efficiency.