Capture quantitative and qualitative data from your people, products, and more.

Transform customer conversations and usage metrics into insights that turbocharge growth.

Quala is a single workspace for customer success teams
that makes it easy to grow and retain customers.

Behaviors

Connect your platform to Quala to track feature usage, active users, and more — all under an hour.

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Assessments

With human assessments of how relationships are going, you’ll have a more accurate picture of health.

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Milestones

See how events like new features or stage changes affect customer behavior and value perception.

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Features

Product Analytics
Pull in product behavior data and see it displayed by customer, summed up across all customers, and over time.

Assessment Data
CSM assessments of how relationships are going paint a more accurate picture of customer health.

Milestones
See how events like pricing changes or new features affect customer sentiment and behavior.

Smart Health Scoring
Quala health scores integrate both assessment data and product analytics for a more accurate picture of health.

Salesforce Integration
Pull in accounts, contacts, and core information from Salesforce in just a few clicks.

Simple Set Up
Connect your app and see data in Quala in minutes — not months.

Lifecycle Management
Start with Quala’s default lifecycle stages or customize them. See how all customers in a stage are trending.

Note-taking
Keep a log of important notes, meeting summaries, and more in the customer feed.

Task Management
See what you have to do right on each customer’s page. Use the sidebar to see what’s due across all customers.

"Customers get value out of our product and the relationship they have with our Customer Success Managers — Quala marries those together in a meaningful way to assess true health."

"Relationship dynamics are so, so, so important. Quala keeps the customer health score data-rich, but not overly complex."

“We’re finally able to systematically measure and monitor the health of our customer relationships.”

"We at Zerto support more than 8,000 customers with our most trusted asset — our data. We are building our CS practices on Quala to preserve our customer-first focus!"

Schedule a Time to Meet Quala

Quala is a single workspace for customer success teams
that makes it easy to grow and retain customers. Schedule a time to meet us for a full platform tour.

Join the Humans of CS Community

We’re a cohort of leaders changing the way we interact and deliver exceptional experiences to our customers. Join our CS network for virtual community hours.

Capture quantitative and qualitative data from your people, products, and more.

Transform customer conversations and usage metrics into insights that turbocharge growth.

Quala is a single workspace for customer success teams that makes it easy to grow and retain customers.

Behaviors

Assessments

Milestones

Features

Learn More About Quala

Schedule a Time to Meet Quala

Join the Humans of CS Community

Quala is a single workspace for customer success teams
that makes it easy to grow and retain customers.