Customer Success For Humans
Quala combines customer assessment with simple usage data empowering teams to proactively engage customers — resulting in the clearest view of health.
Quala makes it simple to understand the health of your customers:
Pull in product behavior data and see it displayed by customer, summed up across all customers, and over time.
CSM assessments of how relationships are going paint a more accurate picture of customer health.
See how events like pricing changes or new features affect customer sentiment and behavior.
Smart Health Scoring
Quala health scores integrate both assessment data and product analytics for a more accurate picture of health.
Pull in accounts, contacts, and core information from Salesforce in just a few clicks.
Simple Set Up
Connect your app and see data in Quala in minutes — not months.
Start with Quala’s default lifecycle stages or customize them. See how all customers in a stage are trending.
Keep a log of important notes, meeting summaries, and more in the customer feed.
See what you have to do right on each customer’s page. Use the sidebar to see what’s due across all customers.
Learn More About Quala
Schedule a Time to Meet Quala
Quala is everything you need to get a clearer picture of your customer’s health — backed by a team that’s invested in your success. Schedule a time to meet Quala’s Co-Founder, Sonciary Honnoll for a platform tour.
Join the Humans of CS Community
We’re a cohort of leaders changing the way we interact and deliver exceptional experiences to our customers. Join our CS network for virtual community hours and gain access to a trove of helpful resources.