Read our Customer Success Action Plan to help reassess, reprioritize, and reconnect with customers when it’s not business as usual. »
Customer Success For Humans
Quala combines customer assessment with simple usage data empowering teams to proactively engage customers — resulting in the clearest view of health.Schedule a Demo
Quala makes it simple to understand the health of your customers:
Pull in any behavior data you’d like from your product and see it displayed by customer, summed up across all customers, and charted over time.
Human assessment of how relationships are going to paint a more accurate picture of customer health.
See how events like pricing changes or new features affect customer sentiment and behavior.
Smart Health Scoring
Quala health scores integrate both assessment data and product analytics to give you a more accurate picture of customer health.
Pull in accounts, contacts, and core information from Salesforce in just a few clicks.
Simple Set Up
Connect your app or Salesforce and see data in Quala in minutes — not months.
Start with Quala’s default lifecycle stages or customize them. Move customers from one stage to another and see how all customers in a stage are trending.
Keep a log of important notes, meeting summaries, and more in the customer feed.
See what you have to do right on each customer’s page. Use the sidebar to see what’s due across all customers.
“Customers get value out of our product and the relationship they have with our Customer Success Managers — Quala marries those together in a meaningful way to assess true health.”
VP of Customer Success at Crayon
“We’re finally able to systematically measure and monitor the health of our customer relationships.”
CEO, Tres Solutions
“Quala’s already making our weekly customer success reviews really fast and easy.”
COO and Co-Founder, SYRG
Learn More About Quala
Schedule a Time to Meet Quala
Quala is everything you need to get a clearer picture of your customer’s health — backed by a team that’s invested in your success. Schedule a time to meet Quala's Co-Founder, Sonciary Honnoll for a platform tour to see for yourself.Schedule a Demo
Join the Customer Success Community
We’re a cohort of leaders changing the way we interact and deliver exceptional experiences to our customers. Join our CS network for virtual community hours and gain access to a trove of helpful resources.Learn More