Customer Success For Humans

Quala combines customer assessment with simple usage data empowering teams to proactively engage customers — resulting in the clearest view of health.

Quala makes it simple to understand the health of your customers:
Behavior

Connect your app to Quala to track feature usage, active users, and more — without hiring an extra developer.

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Assessment

With human assessment of how relationships are going, you’ll have a more accurate picture of health.

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Milestones

See how events like price changes or new features affect customer behavior and sentiment.

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Features

01

Product Analytics
Pull in product behavior data and see it displayed by customer, summed up across all customers, and over time.

02

Assessment Data
CSM assessments of how relationships are going paint a more accurate picture of customer health.

03

Milestones
See how events like pricing changes or new features affect customer sentiment and behavior.

04

Smart Health Scoring
Quala health scores integrate both assessment data and product analytics for a more accurate picture of health.

05

Salesforce Integration
Pull in accounts, contacts, and core information from Salesforce in just a few clicks.

06

Simple Set Up
Connect your app and see data in Quala in minutes — not months.

07

Lifecycle Management
Start with Quala’s default lifecycle stages or customize them. See how all customers in a stage are trending.

08

Note-taking
Keep a log of important notes, meeting summaries, and more in the customer feed.

09

Task Management
See what you have to do right on each customer’s page. Use the sidebar to see what’s due across all customers.

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Schedule a Time to Meet Quala

Quala is everything you need to get a clearer picture of your customer’s health — backed by a team that’s invested in your success. Schedule a time to meet Quala’s Co-Founder, Sonciary Honnoll for a platform tour.

Join the Humans of CS Community

We’re a cohort of leaders changing the way we interact and deliver exceptional experiences to our customers. Join our CS network for virtual community hours and gain access to a trove of helpful resources.