Empower Your Customer Success Managers
Amplify the voices and experiences of those closest to customers for better insights at scale.
Quala is an all-in-one platform for customer success teams
that makes it easy to grow and retain customers.
Behaviors
Connect your app to Quala to track feature usage, active users, and more — without hiring an extra developer.
Assessments
With human assessment of how relationships are going, you’ll have a more accurate picture of health.
Milestones
See how events like price changes or new features affect customer behavior and sentiment.
Features
01
Product Analytics
Pull in product behavior data and see it displayed by customer, summed up across all customers, and over time.
02
Assessment Data
CSM assessments of how relationships are going paint a more accurate picture of customer health.
03
Milestones
See how events like pricing changes or new features affect customer sentiment and behavior.
04
Smart Health Scoring
Quala health scores integrate both assessment data and product analytics for a more accurate picture of health.
05
Salesforce Integration
Pull in accounts, contacts, and core information from Salesforce in just a few clicks.
06
Simple Set Up
Connect your app and see data in Quala in minutes — not months.
07
Lifecycle Management
Start with Quala’s default lifecycle stages or customize them. See how all customers in a stage are trending.
08
Note-taking
Keep a log of important notes, meeting summaries, and more in the customer feed.
09
Task Management
See what you have to do right on each customer’s page. Use the sidebar to see what’s due across all customers.
Learn More About Quala
Schedule a Time to Meet Quala
Quala is everything customer success managers need to grow and retain customers — backed by a team that cares. Schedule a time to meet us for a full platform tour.
Join the Humans of CS Community
We’re a cohort of leaders changing the way we interact and deliver exceptional experiences to our customers. Join our CS network for virtual community hours.